We Follow the New Code of Practice

In plain English, how VannyCampers meets the Voluntary Code of Good Practice for Prize Draw Operators

VannyCampers Ltd  •  Updated: 18th May 2026

In November 2025 the UK government published a Voluntary Code of Good Practice for Prize Draw Operators - a set of rules designed to keep prize draws fair, transparent, and safe for everyone who enters one. VannyCampers is a signatory. The Code's full implementation deadline is 20 May 2026 and we meet every commitment in it.

This page explains, in plain English, what that actually means for you.

Who runs the Code?

The Department for Culture, Media and Sport (DCMS), in consultation with prize-draw operators. You can read the full text at gov.uk/government/publications/voluntary-code-of-good-practice-for-prize-draw-operators.

Why does it matter?

Prize draws aren't licensed gambling, but a lot of the same risks apply - people can spend more than they meant to, get pulled in too deep, or worry about whether the draw is genuinely fair. The Code is the industry's commitment to take those risks seriously. We took them seriously before there was a Code. Now we take them seriously with a public commitment to back it up.

The Code has three parts. We cover each below, in the same order, with the things we've done to meet it.

1. Looking After Our Community

The first part of the Code is about player protection - making sure everyone who plays can do so safely.

1. 18 or over only. Our Competitions are for adults. We carry out age checks before any Prize is released, and our marketing is never targeted at under-18s.

2. You set your spending limits. You can cap your monthly spend at any number you choose - including £0 - directly in your account. Once you hit your limit, no more paid entries that month.

3. Pause, suspend or close any time. You can pause your account for a short cool-off, suspend it for a minimum of six months (during which we won't accept entries or send marketing), or close it permanently. All three options are available in your account settings or by emailing info@vannycampers.co.uk.

4. No high-spend credit cards. We don't accept more than £250 a month on credit cards from any one account.

5. We watch out for warning signs. Our systems and our team look for patterns that might suggest someone is getting into difficulty - escalating spend, repeated changes of payment method, distress in live-chat or DMs. Where we see them, we step in with a proportionate response.

6. We point you to support. If you're worried about your own play (or someone else's), free confidential help is available from GamCare, GambleAware, Citizens Advice, the Money Advice Trust, National Debtline, Samaritans, and Mind.

2. Being Transparent About How the Draws Work

The second part of the Code is about transparency. How are draws conducted? How do we choose winners? What are the odds?

1. Live drawn. Every campervan draw is decided live on Facebook, Instagram, and YouTube, using a certified physical ball machine. If the ball machine ever can't be used, we fall back to a publicly visible, auditable random number generator and we show the seed and result on the live stream.

2. Free entry route on every Competition. Every paid Competition has a free postal entry route, prominently displayed on the Competition page. Postal entries have the same chance of winning per entry as paid entries. The full instructions are in our Terms & Conditions, section 5.

3. Maximum ticket numbers shown. Where a Competition has a ticket cap, the number is on the Competition page so you can work out your odds before you enter.

4. No prize reduction for low sales. If a Competition sells fewer tickets than we hoped, the advertised prize still goes to the drawn winner. We will not substitute a lower-value prize and we will not cancel a draw because of low sales.

5. Cash alternatives. Where a Competition offers a cash alternative, the figure is shown on the Competition page and the winner is free to take either.

6. Prompt prize fulfilment. Cash prizes are paid within seven business days of identity verification. Campervans are handed over at our HQ in Bristol.

3. Holding Ourselves Accountable

The third part of the Code is about accountability - making sure we keep doing what we say we do.

1. We monitor our own compliance. We review our processes regularly and take quick action if anything slips.

2. Our partners follow the same standards. Affiliates, content creators, delivery partners and converters are contractually obliged to follow the Code commitments wherever they apply to their work for us.

3. We engage with the industry. We share best practice with other operators and we work with DCMS to keep the Code fit for purpose as the sector develops.

4. We publish all this. This page exists because the Code says we should display our commitments transparently. It will be updated as we add to what we do.

Something not right? Tell us.

If you've spotted something on our site, on our social channels, or in a live draw that you think doesn't match what's on this page, we want to know.

Email complaints@vannycampers.co.uk with the subject "Official Complaint". We'll acknowledge within two business days.

If we can't resolve a Code-related complaint to your satisfaction, you can also raise it with DCMS at prizedrawcode@dcms.gov.uk.

Want the detail?

The full text of every commitment above is in our Terms & Conditions - Appendix A maps every paragraph of the Code to the specific clause where it lives. Our Subscription Terms, Privacy Policy, and Acceptable Use Policy fill in the rest.

Our Terms & Conditions: vannycampers.co.uk/policies/terms-and-conditions

The full DCMS Code: gov.uk/government/publications/voluntary-code-of-good-practice-for-prize-draw-operators

 

VannyCampers Ltd · Company No. 13264401 · 14-15 Triangle South, Clifton, Bristol BS8 1EY