Frequently Asked Questions

Every VC van is a premium, fully hand-built conversion. No flat-pack kitchens, no carpet on the walls. Think real wood, proper kitchens with compressor fridges and gas hobs, hot showers, diesel heating, lithium batteries, solar panels, and comfortable beds. Every van has its own name and personality.

We use Mercedes Sprinters, VW Crafters, Fiat Ducatos, and Peugeot Boxers. All of them are under 3.5 tonnes, which means they can be driven on a standard UK driving licence.

We work with a small number of trusted specialist UK converters. We also now build vans in-house at our Bristol workshop. Every build is checked by the VC team before it goes live.

The van will be registered in your name. You'll need to arrange your own insurance before driving it away. We can advise on this after you win!

Yes. Every competition page on vannycampers.co.uk has a full breakdown of the van's spec, including the base vehicle, conversion details, electrical setup, sleeping capacity, kitchen, bathroom, and more. There's also a video walkthrough on our socials..

Our team will contact you after the draw to arrange everything. Collection is from Bristol. We'll do a full handover with you so you know exactly how everything works before you drive away.

The van can still be registered in your name. You'll just need a licensed driver to collect it and drive it for you.

No. All our vans are under 3.5 tonnes and are able to be driven by anyone with a standard UK driving licence.

The van will be registered in your name during handover but you will need to arrange your own insurance before driving it away. We work closely with a specialist insurer and are able to help with this process.

The £25,000 cash draw runs alongside the campervan draw. It's a separate competition with its own ticket pool. The winner is drawn live on stream using Big Bertha and is contacted the next morning.

We ask for your bank details the day after the draw and transfer the money directly to you.

We try calling and messaging on the night. If we can't get through, we will follow up by phone and email the next morning. If you think you might have won, check your emails and phone - we guarantee that will find you.

Yes. The cash prize draw has it’s own subscription for £1 twice a month.

We have to do this manually for you. Head to vannycampers.co.uk/contact and drop us a message. We'll get it sorted.

Sometimes emails don’t land. We suggest logging into your account and checking there. Please note: your order number is six digits and is not your ticket number. Click on your order number in your account to find your actual ticket numbers.

Email to info@vannycampers.co.uk and get in touch. We'll get you sorted, no bother.

General queries: info@vannycampers.co.uk Winner queries: win@vannycampers.co.uk Charity nominations: charity@vannycampers.co.uk

Alongside the campervan and cash, each live draw includes several smaller competitions. These typically include things like outdoor gear (paddle boards, roof tents, changing robes), lifestyle products (power stations, GoPros, site credit), and clothing (fleeces, hoodies). Prizes change each draw.

Auto draws run on the 2nd and 4th Tuesday of every month. These are separate from the live draws and are drawn automatically by computer - no live stream. They feature smaller prizes with very low entry prices, often from as little as 20p or 50p. Winners are notified by email.

Head to vannycampers.co.uk, find the auto draw competitions, and buy your tickets. They're quick, cheap, and great odds.

Site credit (or street cred as we sometimes call it) is essentially money to spend on tickets at vannycampers.co.uk. We give it away regularly during live draws and on social media. It works like a voucher - it gets applied to your account and you can use it to enter any competition.

Bertha is our mechanical ball machine and the heart of every live draw night. She's got five chambers, each loaded with numbered balls, and at the press of a button she births your winning ticket number. She joined the VC team in April 2026 and has run every live draw since.

Because she's part of the family. We talk to her on stream, we count balls into her on camera, and the audience has watched hundreds of winning numbers come out of her. She's a beast. She's a queen. She's Bertha.

Three reasons. It's more transparent, you can see every single ball going in before the draw, so there's nothing hidden behind code. It's more exciting, the balls dropping out one at a time on the big prizes builds proper tension. And it's a piece of theatre, draw night is the centrepiece of what we do, and Bertha makes it feel like a proper event rather than a number popping up on a screen.

Five. They're labelled ones, tens, hundreds, thousands, and tens of thousands. Each chamber holds the balls 0–9 when fully loaded, and one ball drops from each active chamber to form the winning number.

Anywhere from 1 to 99,999. The number of chambers we use depends on how many tickets are in that competition. A 499-ticket draw uses three chambers. A 29,999-ticket draw uses all five.

On camera, one at a time, counted out loud. Before every competition we show each chamber being filled, every single ball, so you can rewind the stream and see exactly what went in. For a 499-ticket draw we load 0–4 into the hundreds and 0–9 into the tens and ones. For a 29,999-ticket draw we load every ball into every chamber.

Because we run the competitions smallest to biggest on draw night. After each comp we top up or trim the chambers on camera to match the next ticket count, so what's in the machine always reflects the prize being drawn. Viewers can't see what they can't see, so every change happens in plain sight.

Easy. Bertha pulls a digit from each active chamber, but a leading zero just means a shorter number. If she draws 0-0-1-2-3, that's ticket 123. If she draws 0-9-9-9-9, that's ticket 9,999. Every ticket has an equal shot regardless of how many digits it has.

Yes. Five separate chambers, each spinning independently, all mechanical. Every ball is loaded on camera before the draw so you can see exactly what's in there. There's no way to influence the outcome and you can rewind the stream to check the loading any time.

A re-bosh is when we have to run the draw again. It happens for two reasons: either Bertha drew a number that doesn't match a real sold ticket (for example she pulled 499 but tickets only sold up to 461), or a ball jammed and didn't drop properly. In either case we pop the balls back in, hit Range Set, and bosh again. Every draw lands on a real winner, we keep going until it does.

The draw is declared void on the spot. We empty the chambers, reload them on camera, and run it again. We'll always say so on stream when it happens, trust matters more than pace.

We re-bosh. Same process: balls back in, run it again. This can happen more than once on competitions where a lot of tickets are unsold, but we keep going until Bertha lands on a number that matches a real entry. No draw ever gets cancelled, someone always wins.

Yes, exactly the same rules apply. If we draw a number that doesn't match a sold ticket, we go again. It's all on camera, all transparent, and we don't move on until we've got a valid winner.

Yes, that's the whole point. Before every competition we show each ball going into each chamber on camera. We call out the number as we drop it in. You can rewind the stream and watch the loading from start to finish.